FAQs

These are our Very Important Frequently Asked Questions (VIFAQs). If your question is here and answered, great! If not, contact us and we will get back to you as soon as we can.

How does the online store/home delivery work during the pandemic?
We have been operating our online store for over a year now. Our delivery service is tried, tested and true; it works and we are confident that your package will arrive at your front door safe and sound. We have decided to keep our delivery service in-house for that reason, and by ordering directly from us, you get your products at our market price point.

That being said, we are still humans processing an order – if you notice something is wrong or are not happy with how your order is received – let us know and we will make it right.

IMPORTANT: When placing online order, it is imperative that we have a phone number that will allow us to contact you and/or the recipient of the package. Please ensure the phone number on the order is of the individual who will actually receive the package. Our delivery driver may need to contact you to let you know when they have arrived; we are doing our best to keep you and our driver safe through no contact delivery; so that we can continue to serve you.

What additional safety measures have you put into place as a result of COVID-19?

We wash our hands, change our gloves and clean/sanitize all surfaces after every single task. We have had these practices in place from the very beginning as an allergen-free producer, so we take cross-contamination very seriously. Your safety has always been our #1 priority. This is the Schoolhouse difference.

We also have a zero tolerance sickness policy. We’ve made an agreement as a team, if a staff member is sick, staff are not allowed to come to work with any symptom of sickness. They must be 48 hours symptom-free before coming back to work. We’re doing this to ensure not only that everyone’s immunity is at 100%, but also to ultimately prevent the spread of COVID-19. Staff are taking social distancing seriously; only coming to work and staying home between shifts. We have a team of eight and everyone is closely monitoring their health. If any staff member shows signs of COVID-19, we will stop production immediately and that staff member will be tested. We will then await results before deciding to continue operations.

We have contactless pick-up and a no cash policy implemented at the Schoolhouse if you prefer to collect your order here.

When do we make deliveries to our retailers?

We make drop-offs on Wednesday and Friday mornings. Some retailers receive products weekly, while others get deliveries bi-weekly or on a more infrequent basis. Retailers may also change their product orders from week to week, so we recommend calling in advance to ensure they currently have the products you are looking for in stock.

Most independent retailers also take pre-orders, so if you'd like them to bring in specific products for you, speak to the manager/grocery manager to see if that's an option.

Visit 'Our Retail Partners' page for a full list.

Do you ship your products?

We sure do! In fact, we offer two delivery date options on a weekly basis, depending on where you live. For everyone across Canada, place your order before Monday at 3pm and your package will arrive that same week on Wednesday (East Coast) and by EOD Thursday (Central & West Coast).

The second option is for folks within the HRM and major points in the Maritimes (NS, NB & PEI). Place your order before Wednesday at 3pm for delivery that same week on Friday.

You can place your orders in our online shop.

How much does shipping cost?

Please refer to the "How Shipping Works" (link to page) to learn how the shipping costs are broken for various locations.

I’m on a gluten-free diet? What can I eat?

All of our products are gluten-free. You can eat all of them - hurrah!

I can’t have soy. Can I eat Schoolhouse products?

We do not use soy in any of our products. It is an allergen. We’ve got your back.

Why do you use dairy and eggs in many of your products?

Honestly, it is really tricky to make a quality consistent product that tastes good without one or both of them, and to keep it affordable for you.

What about butter?

We use butter in many of our products. Butter and greek yogurt are the only dairy products we use.

Do you use eggs?

We use local eggs in many of our products. It is hard to be soy free and egg free as most egg replacers have soy in them. We do have a few vegan products and are constantly working on new additions.

Are you peanut-free?

Yes, indeedy! All of our ingredients are produced in facilities or by producers that DO NOT handle peanuts.

Are you nut-free?

We do use almonds in facility for our granola. The almonds come directly from an almond grower and are exclusively packaged at the almond farm to ensure they are peanut-free. Proceed as you see fit.

Are your products corn-free?

We do not use corn flour as it is an allergen.

What Schoolhouse products are dairy-free?

We have a large selection of dairy-free products including our: Pumpkin Muffin, Supernova Muffin, Orange Cranberry Muffin, Banana Chocolate Chip Muffin, Mini Muffins, Granola, Focaccia Rounds/Savoury Focaccia, Gingersnaps, Holy Cow! Cake, Lemon Cake, Dairy-Free Pumpkin Pie, Donuts, Cupcakes, and Cinnamon Buns. We also have a Dairy-Free Basket!

What schoolhouse products are egg-free (vegan)?

Gingersnaps, Granola, Donuts, Cupcakes and Cinnamon Buns.

Are all of your products organic?

Not all of them, but we try our best to source organic ingredients (like our flours!) as much as possible.

Are you non-GMO?

Yes. No funny business around here.

Are your products celiac safe?

We bake all of our products in our dedicated gluten-free facility. We only produce gluten-free products in our facility – full stop. All of our ingredients are certified as gluten-free. We annually are audited by CFIA under the gluten-free labelling laws of the Canadian federal government.

How do you sweeten your products?

We sweeten our products with either unsweetened applesauce, agave syrup, brown rice syrup, maple syrup or organic cane sugar. Please refer to each product for a list on ingredients.

What kind of flours do you use?

We use millet, brown rice, sorghum, tapioca starch, potato starch, white rice flour, arrowroot flour, potato flour, and flax flours.

Do you have a storefront?

The Schoolhouse is a production facility. You may purchase our products to have delivered directly to your door in a rather fantastic box or shop directly from one of our many retailers in the Maritimes. Click here to see the list.

What Farmers' Markets do you attend?

We are not currently attending any Farmers' Markets (physically), but our products are available online through the Lunenburg Farmers' Market and we are working on a local pick-up option at the Halifax Brewery Farmers' Market - we will update you when we confirm dates/times!

How long do your products stay fresh?

We do not use any additive chemicals to maintain freshness. Most products have a refrigerated shelf life of 5-7 days in an air tight container. Granola will hold for 2 months in an air-tight container.

Can I freeze the muffins or any of your other products?

Yes! All of our products maintain their freshness and integrity when frozen for you to enjoy anytime!

Can I place a custom cake order?

Yes, you most certainly can! However, please keep in mind that we will only be taking custom cake orders via email sent directly to jen@schoolhouseglutenfreegourmet.com and payment must be made by e-transfer.

Note: We are only able to deliver custom cakes to customers based within the HRM and on the South Shore.

How do I place a pre-order for the farmer's market?

Due to COVID-19, we are not currently accepting pre-orders for pick-up at the Market. However, we are working on a pick-up option for folks in the city to collect their orders at the Halifax Brewery Farmers' Market. Stay tuned to our social media accounts for an update on this.

Can I buy your products online?

You bet! We deliver all of our gluten-free eats and treats right to your front door. Place your orders in the online shop.

Do you have gift cards?

No. But, you can gift a box of love through the 'gifting' section of our website. There are a ton of options for you to buy goodies to send to friends, family, and loved ones. We can even curate a special box - just for you. Click here to learn more!

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