FAQs
These are our ‘Very Important’ Frequently Asked Questions (VIFAQs). If your question is here and answered, great! If not, contact us and we’ll get back to you with an answer as soon as we can.
We have been operating our online store for over a year now. Our delivery service is tried, tested and true; it works and we are confident that your package will arrive at your front door safe and sound. We have decided to keep our delivery service in-house for that reason, and by ordering directly from us, you get your products at our market price point.
That being said, we are still humans processing an order – if you notice something is wrong or are not happy with how your order is received – let us know and we will make it right.
IMPORTANT: When placing online order, it is imperative that we have a phone number that will allow us to contact you and/or the recipient of the package. Please ensure the phone number on the order is of the individual who will actually receive the package. Our delivery driver may need to contact you to let you know when they have arrived; we are doing our best to keep you and our driver safe through no contact delivery; so that we can continue to serve you.
We wash our hands, change our gloves and clean/sanitize all surfaces after every single task. We have had these practices in place from the very beginning as an allergen-free producer, so we take cross-contamination very seriously. Your safety has always been our #1 priority. This is the Schoolhouse difference.
We also have a zero tolerance sickness policy. We’ve made an agreement as a team, if a staff member is sick, staff are not allowed to come to work with any symptom of sickness. They must be 48 hours symptom-free before coming back to work. We’re doing this to ensure not only that everyone’s immunity is at 100%, but also to ultimately prevent the spread of COVID-19. Staff are taking social distancing seriously; only coming to work and staying home between shifts. We have a team of eight and everyone is closely monitoring their health. If any staff member shows signs of COVID-19, we will stop production immediately and that staff member will be tested. We will then await results before deciding to continue operations.
We have contactless pick-up and a no cash policy implemented at the Schoolhouse if you prefer to collect your order here.
We make drop-offs on Wednesday and Friday mornings. Some retailers receive products weekly, while others get deliveries bi-weekly or on a more infrequent basis. Retailers may also change their product orders from week to week, so we recommend calling in advance to ensure they currently have the products you are looking for in stock.
Most independent retailers also take pre-orders, so if you'd like them to bring in specific products for you, speak to the manager/grocery manager to see if that's an option.
Visit 'Our Retail Partners' page for a full list.
We sure do! In fact, we offer two delivery date options on a weekly basis, depending on where you live. For everyone across Canada, place your order before Monday at 3pm and your package will arrive that same week on Wednesday (East Coast) and by EOD Thursday (Central & West Coast).
The second option is for folks within the HRM and major points in the Maritimes (NS, NB & PEI). Place your order before Wednesday at 3pm for delivery that same week on Friday.
You can place your orders in our online shop.
Please refer to the "How Shipping Works" (link to page) to learn how the shipping costs are broken for various locations.
We bake all of our products in our dedicated gluten-free facility. We only produce gluten-free products in our facility – full stop. All of our ingredients are certified as gluten-free. We annually are audited by CFIA under the gluten-free labelling laws of the Canadian federal government.
All of our products are gluten-free. You can eat all of them - hurrah!
We have a large selection of dairy-free products including our: Pumpkin Muffin, Supernova Muffin, Orange Cranberry Muffin, Banana Chocolate Chip Muffin, Mini Muffins, Granola, Focaccia Rounds/Savoury Focaccia, Gingersnaps, Cinnamon Buns, Holy Cow! Cake, Lemon Cake, Dairy-Free Pumpkin Pie, Donuts, Nanaimo Bars, Kickstart Almond Bars, Superfood Fuel Cookie, and Cheesecake! We also have a Dairy-Free Package available to order in the online shop!
Gingersnaps, Granola, Donuts, Nanaimo Bars, Kickstart Almond Bars, Superfood Fuel Cookies, Cheesecake, and Cinnamon Buns. We also have a Vegan Package that you can order in the online shop - it comes with a curated selection of our best-selling vegan eats and treats!
We sweeten our products with either unsweetened applesauce, agave syrup, dates, brown rice syrup, maple syrup or organic cane sugar. Please refer to each product for a full list of ingredients.
We do not use soy in any of our products. It is an allergen. We’ve got your back.
We use local eggs in many of our products. It is hard to be soy free and egg free as most egg replacers have soy in them. We do have a few vegan products and are constantly working on new additions.
We use butter in many of our products. Butter and greek yogurt are the only dairy products we use.
Honestly, it is really tricky to make a quality consistent product that tastes good without one or both of them, and to keep it affordable for you.
We do use almonds in facility for our granola. The almonds come directly from an almond grower and are exclusively packaged at the almond farm to ensure they are peanut-free. Proceed as you see fit.
Yes, indeedy! All of our ingredients are produced in facilities or by producers that DO NOT handle peanuts.
We do not use corn flour as it is an allergen.
Not all of them, but we try our best to source organic ingredients (like our flours!) as much as possible.
Yes. No funny business around here.
We use millet, brown rice, sorghum, tapioca starch, potato starch, white rice flour, arrowroot flour, potato flour, and flax flours.
The Schoolhouse is a production facility. You may purchase our products to have delivered directly to your door in a rather fantastic box or shop directly from one of our many retailers in the Maritimes. Click here to see the list.
We do not use any additive chemicals to maintain freshness. Most products have a refrigerated shelf life of 5-7 days in an air tight container. Granola will hold for 2 months in an air-tight container.
Yes! All of our products maintain their freshness and integrity when frozen for you to enjoy anytime!
Yes, you most certainly can! However, please keep in mind that we will only be taking custom cake orders via email sent directly to jen@schoolhouseglutenfreegourmet.com and payment must be made by e-transfer.
Note: We are only able to deliver custom cakes to customers based within the HRM and on the South Shore.
We do! Our gift cards are available in the online shop and can be purchased in denominations of $20, $50, and $100 - check them out here! Alternatively, you can also order a box of eats and treats on behalf of someone and have it sent directly to their door - just place an order in the online shop, and we'll take care of the rest!
You bet! We deliver all of our eats and treats right to your front door. Place your orders in the online shop.
