Terms and Conditions

Terms of Use

If you visit our shop within this website, you accept these conditions. Please read them carefully.

Your membership account: If you use our site, you are responsible for maintaining the confidentiality of your account and password. If you are under 18, you may use our online store with involvement of a parent or guardian. We reserve the right to refuse service or cancel orders if necessary.

Order Cancellation: Our perishable products are made fresh to order for you and require a long cancellation period. Orders must be cancelled 48 hours before the order deadline of Monday at noon. For example, If an order was received on a Friday, it would be set to process the following Monday at noon. If you wanted to cancel this order it would need to be done so by noon on Saturday. Return Policy

Refund Policy: If you are unsatisfied with any of the items in your order or have been sent the incorrect item, please contact us immediately via email at jen@schoolhouseglutenfreegourmet.com. As we sell perishable goods we ask that use inspect the food once you have opened the box and then contact us immediately with any concerns. Once received you would be responsible for immediately putting your order in the freezer or fridge (depending on the product). We take complaints very seriously and aim to respond to your complaint within 24 hours. All complaints should be addressed to jen@schoolhouseglutenfreegourmet.com

We will take great care to individually package each item by hand to ensure your order arrives in perfect condition. However, we cannot be held responsible once your order leaves our bakery, nor for how the carrier handles it. Unfortunately, we also cannot be held responsible for circumstances that prevent your order from arriving on time (shipping carrier errors, inclement weather, natural disasters). But we can promise to do our best. And we will. And we thank you.

Privacy Policy

Schoolhouse Gluten-Free Gourmet is the sole owner of the information collected on our site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our company, other than necessary to fulfill your request (i.e., ship an order).

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. You may opt out of any future contact from us at any time. You can do this by sending an email to jen@schoolhouseglutenfreegourmet.com

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Whenever we collect sensitive information (such as credit card data) that information is encrypted and transmitted in a secure way. We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However we cannot be held liable in the extremely unlikely event of a breach in our secure computer server and those of third parties.

Reviews, Comments and other Content. Visitors may post reviews, comments and other suggestions, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights and does not consist or contain software viruses, commercial solicitation or any form of spam. Schoolhouse Gluten-Free Gourmet reserves the right (but not the obligation) to remove, or edit such content.

Copyright: All content included on this site, such as text, graphics, logos, images is the property of Schoolhouse Gluten-Free Gourmet and protected by international copyright laws.

 

Questions regarding our terms of use or privacy policy can be directed to jen@schoolhouseglutenfreegourmet.com.

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